Hi this is Santanu. By profession I am a product support consultant. I enjoy working with BPM, BRE and CRM suites, help customer implementing and maintaining their CRM and BPM applications. I also help customers to effectively implement various KPI models and enhance their employee productivity and performance.
I have mostly worked with Pegasystems BPM and CRM suites. Have also good exposure on other products like Lombardi and Salesforce.
Education wise I am a B.Tech Grad in Electronics and Communications. I consider myself as an avid learner and during the course of my IT career so far, I have finished multiple certifications focusing mostly BPM and CRM s. I have also achieved a diploma in Customer Relationship Management.
This blog aims at helping people understand CRM and its related terminologies quickly and easily. Thru my series of blog I will also share my first hand experiences with my readers and collaborate with like-minded product support and CRM professionals.
Happy Reading and keep learning!
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